Using your credit card to buy over the Internet can be just as safe as using it to pay for dinner and a movie, as long as your internet merchant takes the right steps to ensure your security. Your personal information and credit card data are encrypted using SSL technology (secure socket layering). This security feature turns on automatically when you begin entering your personal billing and shipping information to ensure that no one has access to it except you and us. At that point, most browsers will display a "lock" symbol at the top or bottom of the screen to verify that the security feature is working. It will also change the page name to "https://..." The "S" stands for SECURE.
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How do I order a gun online?

1. Contact a local dealer and arrange for them to conduct the transfer (receive the firearm from us). Be sure that they are aware that a firearm will be sent to them on your behalf, and that they agree to this. Also, be sure that any and all fees associated with the transfer are agreed upon prior to the order being placed.
2. Have your local dealer fax a copy of their FFL (Federal Firearms License) to us at 920-569-4252. If you have trouble finding a dealer, call us at 1-800-518-3808 and we may be able to locate one for you.
3. Place the order for the weapon of your choosing. You can place the order online via our secure website 24 hours a day 7 days a week, or contact us during business hours at 1-800-518-3808 to place your order.
4. Once your order has been shipped you will receive an email notification that includes basic information about your order such as a tracking/confirmation number and the ship-to address. We do not send tracking information on firearms. This is done to prevent people who knowingly are not able to possess a firearm from ordering one and having it redirected to a different address. Your firearm is shipped with a copy of our FFL (Federal Firearms License) as well as your contact information so that your local dealer has no problem contacting you upon arrival.

Where do I send the FFL information?

FFL Transfer Dealer’s license in your area (Federal Firearms Licensed Transfer Dealer) can be mailed to:
TGSCom, Inc
ATTN: FFL
1449 S. Broadway Street
Green Bay, WI 54304

Or faxed to:
Fax 920-569-4252

Or emailed to:
ffl@tgscom.com

Please include your name and order id/reference number on the FFL sent to us.
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How are orders shipped?

We ship our orders via USPS, Fed-Ex Ground, and FedEx Express. All in stock items will arrive in approximately 7-10 business days from when you place the order, depending on your location. For backorder and not in-stock items: Your items will arrive in approximately 2-7 business days, after the item ships. Smaller orders (based on total weight) and any orders that must ship to a P.O. box are shipped via the U.S. Postal Service. All long gun (rifles & shotguns), handguns, as well as heavy items and larger orders (based on total weight) are shipped Fed-Ex. We do not offer expedited shipping. Orders containing ammunition of any kind will require an adult signature upon delivery.
On orders that do not contain firearms, our system automatically calculates your shipping based on your order total. The shipping charges are as follows:

Order Total	Shipping Fee
$0 - $25.00	$5.99
$25.01 - $50.00	$8.99
$50.01 - $75.00	$9.99
$75.01 - $100.00	$11.99
$100.01 - $150.00	$13.99
$150.01 - $200.00	$14.99
$200.01 - $300.00	$16.99
Over $300.01	$18.99
Handguns	$19.99 per Firearm
Long Guns	$24.99 per Firearm
Ammo Hazmat Surcharge	+$4.99
Fishing Rod Surcharge	+$5.99
Orders Shipped to the following: AK, HI, PR, VI	+$4.99

You will receive an email notification when your order is shipped. The e-mail will include basic information such as the ship-to address and a tracking / confirmation number. We do not send tracking information on firearms.
We reserve the right to break the order up, and send partial shipments base on product availability. Split shipments will not incur additional shipping charges if we initiate the split.
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Where can I find my order status?

You can find the status of your order here. Be sure to have your Order ID/Reference Number, your last name and your billing zip code you used when you placed the order handy.
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What if I'm not happy with my order?

All returns are subject to a minimum 15% restocking fee (25% for firearms). Please refer to our complete Return Policy here for more details, before you place an order.

The following items are not returnable:
-Barrels
-Ammunition
-Firearms (if it has left the FFL dealer)
-Hearing Protection
-Clothing (hats, t-shirts, polo shirts, jackets, gloves, etc.)
-Food items (tactical bacon, chocolate products, candy, etc.)
-Non-electronic game calls
-Batteries
-DVD's
-Flashlight bulbs
-Sight installation tools
-Night sights
-Optics
-All fishing products
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What if I did not receive a confirmation/tracking email?

E-mails from TGSCOM Inc. can be caught in SPAM or junk e-mail folders or be blocked by certain Internet Service Providers. If you're using a SPAM filter, we recommend adding support@tgscom.com to your “safe list”. Please feel free to contact us at 1-800-518-3808 to retrieve your order tracking information. Please note that we do not provide tracking numbers for firearms, however, we can provide you with an expected delivery date once the firearm has been shipped.
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What if I don't see what I want?

With over 100,000 different products, sometimes it’s hard to find what you're looking for. If you don't see something on our web site, please contact our Customer Support Team. Our trained professionals will assist you in finding just what you want.
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Who sees my personal information? (Privacy Policy)

When you place an order with us your personal information is securely transmitted, directly to us. We use this information to process and fulfill your order. We do not rent, share, or sell your personal information to third parties. Please refer to our Privacy Notice here for more details on how we use and protect your personal information.
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Do you stock your inventory?

Due to the amount of products we offer, we cannot stock everything in our warehouse. We receive shipments as needed from some of the largest suppliers in the country. This helps keep our price to the consumer as low as possible. If we can't get it, there is a good chance your local dealer can't either.
Some items are far more popular than others, and will be on 'Backorder' from time to time. Unfortunately, most manufacturers do not provide us with an ETA to pass on to our customers. We fill backorders on a first come, first served basis, and work with numerous suppliers to track down your product. We will split ship your order as items come into stock at no additional shipping charge.
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What if I have a question about an order I placed?

Just send us an email or give us a call. We'll be glad to answer any questions you might have.
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What if I changed my mind about my order?

Just give us a call. One of our Customer Support Team Members will be glad to assist you. Please note that cancellation of in-process/in-stock orders will be subject to a 15% cancellation fee (25% for firearms). Backordered items are not subject to a cancellation fee.
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What payment types do you accept?

We accept Visa, MasterCard, Discover and American Express. We also accept United States Postal Service Money Orders. No other money order will be accepted. We do not accept checks or cash.
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Do you have a print catalog?

Our inventory changes daily and we are constantly adding new brands. Our web site is the best way to keep our inventory quantities up to date to make it easier for you to shop with us.
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Do you ship internationally?

We do not ship outside the USA.
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Can you ship to my hotel or motel?

Unfortunately we cannot ship to hotels, motels, or resorts where you may be staying on business or vacation. We can certainly ship to your home address so that your order is waiting when you return.
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What about product/price discrepancies?

While we make every effort to reflect current prices and inventory status, occasionally this information will differ from that which is listed on our websites. TGSCOM, Inc. reserves the right to change prices at any time, and to inform the customer of the price change before charging your credit card or proceeding with the order. If the price of an item on your order has changed, we will inform you via phone or e-mail (at our discretion) and request authorization for the new price to be charged. At this time, you will also have the option of canceling the item from your order, or switching to a different item.

TGSCOM, Inc. is not responsible for item numbers and/or descriptions that are changed or superseded by the manufacturer or distributor. We strive to keep the information listed on our website current, but occasionally an item will be changed/superseded/discontinued without our knowledge. Our product descriptions are based on the manufacturer's/distributor's catalogs and web sites. We are only able to provide the information that the manufacturer/distributor has supplied us with, and we cannot be held responsible for discrepancies in these descriptions. In some occurrences the images displayed on a product page may not reflect the exact item ordered. Therefore, we must insist that you verify that the image correctly represents the product described by the title and description listed on the item page before you place your order.

In an effort to continually provide our customers with the most current pricing and inventory status, we reserve the right to “refresh” or update any bookmarked content when the customer returns to the page containing said content. This policy more specifically applies to the 'shopping cart' feature of our websites. Some customers choose to place one or more items into the shopping cart on our website and then either bookmark the “View Cart” page within their Internet browser or navigate away from our website and return at a later time. Items placed into the shopping cart are stored there for 30 days as a convenience to our customers. Prices are subject to change at anytime. As such, when a customer returns to the shopping cart, via a bookmark or otherwise, we will display the most current pricing and pertinent item information.

What are my state's restrictions?

State restriction information is available on our websites as a convenience to our customers. The customer is ultimately responsible for knowing and following any local, city, county, state, and/or any other jurisdiction laws and/or ordinances as they pertain to the customer’s area.
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When will I receive my NRA membership materials?

Once you place your order with us for a 1-Year NRA membership, we transfer your contact information directly to the NRA. After the NRA receives the information your membership will be processed and you should receive a membership card and welcome kit in the mail, directly from the NRA, within approximately 4-6 weeks. You will begin receiving your magazine subscription the following month. If you have further questions about your NRA membership, please contact the NRA directly at: 1-800-672-3888
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